Refund & Return Policy
Last updated: November 11, 2026
At Pak Asian Foods AB, we want our customers to be satisfied with their purchases. This Returns & Refunds Policy explains our voluntary return arrangements, refund procedures and how we handle damaged, defective or incorrect products.
This policy applies to both private customers (B2C) and business customers (B2B), subject to applicable consumer protection legislation.
1. Voluntary 14-Day Return Policy
Pak Asian Foods AB offers a voluntary 14-day return arrangement for eligible unopened food products with a long shelf life.
Customers may request a return within 14 days of receiving their order.
Examples of eligible products include:
- Rice.
- Flour.
- Spices.
- Canned goods.
- Other eligible unopened food products with a long shelf life.
To qualify for a voluntary return:
- Products must remain unopened and unused.
- Products must be in their original packaging and original condition.
- Products must be suitable for resale.
- Customers must contact us before returning any products.
- Returns must be arranged within 14 days of receiving the order.
This is a voluntary return arrangement offered by Pak Asian Foods AB and does not constitute a statutory right of withdrawal.
2. Non-Returnable Products
For food safety, hygiene and product quality reasons, certain products are excluded from our voluntary return arrangement.
These include:
- Fresh food products.
- Products with a short shelf life or that can deteriorate quickly.
- Opened or used food products.
- Products with damaged or broken original packaging.
- Products that cannot safely be resold.
These exclusions do not affect customers' statutory rights concerning defective, unsafe or incorrectly delivered products.
3. Return Shipping Fee
A return shipping fee of 250 SEK per return shipment applies to our voluntary return arrangement.
The fee includes:
- A return shipping label.
- Return transportation.
- Processing and handling of the return shipment.
The fee is charged once per return shipment, regardless of how many eligible products are included in that shipment.
Customers who use our return label must follow the return instructions provided by our customer service team.
Customers may also arrange their own return shipping or return eligible products directly to our shop, subject to prior approval and return instructions.
For statutory complaints concerning damaged, defective or incorrect products, customers will not be charged return shipping fees.
4. How to Request a Return
To request a return, please follow these steps:
- Contact us by email at pakasianfoodsab@gmail.com.
- Include your order number and the products you wish to return.
- Wait for confirmation and return instructions from our customer service team.
- Follow the approved return instructions.
- Ensure that the products are properly packaged and protected during transportation.
Please do not send products back before contacting us.
Returns must be delivered to our approved return address or handled according to the instructions provided by Pak Asian Foods AB.
5. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible.
To help us investigate the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the affected product and packaging, where applicable.
We will investigate the matter and provide an appropriate solution.
Depending on the circumstances and applicable legislation, this may include:
- Sending a replacement product.
- Issuing a refund.
- Offering another appropriate resolution.
Customers will not be charged return shipping costs for valid complaints.
We request that visible transport damage be reported within 48 hours of delivery to help us investigate the issue quickly.
However, this request does not limit or remove any statutory consumer rights or legal complaint periods.
6. Refunds
Once an approved return has been received and inspected, we will inform the customer whether the refund has been approved.
Approved refunds will normally be issued to the original payment method.
Refund processing times may depend on the payment provider and financial institution.
For valid complaints involving defective, damaged or incorrect products, refunds will be handled in accordance with applicable consumer protection legislation.
Any refund of original delivery charges or other amounts will be made where required by law.
7. Business Customers (B2B)
Our voluntary 14-day return arrangement also applies to business customers.
Business customers must follow the same return conditions, including:
- Returning eligible unopened products.
- Requesting a return within 14 days of receiving the order.
- Paying the 250 SEK return shipping fee per return shipment.
Business purchases are subject to applicable commercial legislation and any separately agreed business terms.
8. Contact Information
For questions regarding returns, refunds, damaged products or incorrect orders, please contact us:
Pak Asian Foods AB
Organisation Number: 559308-4121
Address: Själlandstorget 2, 217 42 Malmö, Sweden
Telephone: 073-550 65 07
Email: pakasianfoodsab@gmail.com
We appreciate your business and thank you for shopping with Pak Asian Foods AB.