Shipping policy
SHIPPING POLICY
Last updated: 8 November 2026
This Shipping Policy applies to orders placed through pakasianfoods.se.
BUSINESS INFORMATION
Pak Asian Foods AB
Själlandstorget 2A
217 42 Malmö
Sweden
Email: pakasianfoodsab@gmail.com
Telephone: [PHONE NUMBER]
DELIVERY AREA
We currently deliver to eligible addresses and PostNord service points within Sweden.
Available delivery methods depend on the customer’s address, the products ordered and any delivery restrictions. The available options and final delivery charge are displayed at checkout before payment.
SHIPPING METHOD
Our standard delivery service is PostNord MyPack Collect or another suitable PostNord delivery service shown at checkout.
When PostNord MyPack Collect is selected, the parcel will normally be delivered to a nearby PostNord service point or parcel locker. The customer will receive collection information from PostNord when the parcel is ready.
The customer must provide a correct mobile telephone number and email address so that delivery and collection notifications can be sent.
SHIPPING CHARGES
Our standard shipping charge is normally 99 SEK, unless another price is displayed at checkout.
Free shipping may be available when an order meets an advertised free-shipping threshold or promotional condition. The final shipping charge is always shown at checkout before payment.
DELIVERY TIME
The estimated delivery time is normally 2–4 business days after dispatch.
Delivery times are estimates and may be affected by weekends, public holidays, weather, high order volumes, product availability, carrier delays or circumstances outside our reasonable control.
The delivery estimate applicable to your order will be displayed at checkout or communicated in the order confirmation.
ORDER PROCESSING
Orders are processed during our normal business operations. Orders placed on weekends or public holidays may be processed on the next available business day.
If a product is unavailable, we will contact the customer or refund the unavailable product. We will not substitute a product with a materially different product without the customer’s agreement.
ORDER TRACKING
Where tracking is available, the tracking number or tracking link will be sent to the email address or telephone number provided with the order.
Customers are responsible for monitoring tracking information and collecting parcels within the period stated by PostNord.
STORE PICKUP
If store pickup is available and selected at checkout, orders can be collected from:
Pak Asian Foods AB
Själlandstorget 2A
217 42 Malmö
Sweden
Store opening hours: 09:00–22:00 daily.
Please wait until you receive confirmation that the order is ready before visiting the store. Bring the order confirmation and, where requested, valid identification.
CHILLED, FROZEN AND PERISHABLE PRODUCTS
Some chilled, frozen, fresh or perishable products may only be available for store pickup or delivery to certain locations.
Any applicable restrictions will be displayed on the product page or at checkout. Customers must follow all storage instructions immediately after receiving the products.
DELIVERY PROBLEMS
If your parcel is delayed, damaged, missing, or shown as delivered but has not been received, contact us at pakasianfoodsab@gmail.com.
Although we may use PostNord or another delivery company, Pak Asian Foods AB remains the customer’s point of contact regarding problems with the order.
INCORRECT OR INCOMPLETE ADDRESS
Customers must provide complete and accurate delivery information.
Pak Asian Foods AB is not responsible for delays caused by incorrect or incomplete information supplied by the customer. If an order is returned to us because of an incorrect address, failed delivery or failure to collect the parcel, reasonable additional delivery and handling charges may apply.
DELAYED OR FAILED DELIVERY
We will inform the customer when we become aware of a material delay.
If an order cannot be delivered, or a delay is so significant that the customer is legally entitled to cancel the purchase, the matter will be handled in accordance with applicable Swedish consumer law.
CONTACT
For questions about delivery, contact:
Email: pakasianfoodsab@gmail.com
Telephone: 0735506507