Terms & Conditions

Last updated: November 11, 2026

Welcome to Pak Asian Foods AB. These Terms & Conditions govern the use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. Company Information

Our online store is operated by:

Company Name: Pak Asian Foods AB
Organisation Number: 559308-4121
Address: Själlandstorget 2, 217 42 Malmö, Sweden
Telephone: 073-550 65 07
Email: pakasianfoodsab@gmail.com
Country of Operation: Sweden

2. Products and Availability

Pak Asian Foods AB sells food products through its online store.

We make every effort to ensure that product descriptions, photographs, prices and other information are accurate and up to date.

Please note:

  • Product packaging and appearance may occasionally differ from website photographs.
  • Product availability may change without prior notice.
  • We reserve the right to correct pricing or product information errors.
  • If an ordered product becomes unavailable, we will contact the customer and arrange an appropriate solution, including a refund where applicable.

3. Eligibility and Customer Types

We sell to both private individuals (B2C) and business customers (B2B).

Private Customers (B2C)

Purchases made by private individuals are subject to applicable Swedish and European consumer protection legislation.

Business Customers (B2B)

Business purchases are subject to these Terms & Conditions and applicable commercial legislation.
Consumer-specific rights generally do not apply to business purchases.

4. Orders and Order Confirmation

When placing an order through our website, customers must provide accurate and complete information.

After an order has been placed, an order confirmation will normally be sent to the email address provided during checkout.

Customers are responsible for checking their order confirmation and contacting us immediately if any information is incorrect.

An order is subject to acceptance by Pak Asian Foods AB.

5. Prices and Taxes

All prices are displayed in Swedish kronor (SEK).
Applicable VAT and other charges will be displayed during checkout.
For private customers, applicable consumer prices are displayed inclusive of VAT.
Shipping costs are calculated separately and displayed during checkout before payment is completed.

We reserve the right to correct obvious pricing errors before accepting an order.

6. Payment Methods

We currently accept the following payment methods:

  • Shopify Payments, including supported debit and credit cards.
  • Klarna, subject to Klarna's applicable payment terms and approval.

Payments are processed securely through the relevant payment providers.

Pak Asian Foods AB does not control the separate terms and conditions of third-party payment providers.

7. Order Processing and Delivery

Orders are normally processed within 1–2 business days after payment confirmation.

We currently offer delivery within Sweden.

Estimated delivery times:

  • Malmö: Same-day or next-day delivery, where available.
  • Other cities in Sweden: Approximately 1–4 business days.

Delivery times are estimates and are not guaranteed.

Shipping charges are calculated during checkout.

Customers are responsible for providing accurate delivery information, including their name, address, postcode and contact details.

We will make reasonable efforts to deliver orders within the estimated timeframe and inform customers of significant delays where appropriate.

8. Order Cancellation

Customers may request cancellation before an order has been packed or dispatched.

Cancellation requests must be submitted as soon as possible by contacting:
pakasianfoodsab@gmail.com

Once an order has been dispatched, it cannot be cancelled through our standard order cancellation process.

However, this does not affect any applicable statutory rights or rights concerning defective or incorrectly delivered products.

If a cancellation is approved before dispatch, payments already made will be refunded to the original payment method.

9. Returns and Refunds

Pak Asian Foods AB offers a voluntary 14-day return arrangement for eligible unopened food products with a long shelf life.

This arrangement applies to both private customers (B2C) and business customers (B2B).

Examples of eligible products include:

  • Rice.
  • Flour.
  • Spices.
  • Canned goods.
  • Other eligible unopened food products with a long shelf life.

The following conditions apply:

  • Products must be unopened and in their original condition.
  • Return requests must be submitted within 14 days of receiving the order.
  • A return shipping fee of 250 SEK per return shipment applies, regardless of the number of products returned.
  • The 250 SEK fee includes a return shipping label.
  • Customers must contact us before returning products and follow the return instructions provided by our customer service team.
  • Returns must be sent to the approved return address or handled according to the return instructions provided by us.

Fresh food products and products that cannot safely or lawfully be returned are excluded from this voluntary return arrangement.

This voluntary return arrangement does not affect customers' statutory rights concerning defective, damaged or incorrectly delivered products.

Where mandatory consumer protection legislation provides additional rights, those rights will always take precedence over this policy.

10. Damaged, Defective or Incorrect Products

If a customer receives a damaged, defective or incorrect product, they should contact us as soon as reasonably possible.

Please provide:

  • Your order number.
  • A description of the problem.
  • Photographs of the affected product, where applicable.

We will investigate the matter and provide an appropriate solution, which may include a replacement or refund.

Customers will not be charged return shipping costs for valid complaints.

We request that customers report visible transport damage within 48 hours of delivery to help us investigate the matter quickly.

However, this request does not restrict any statutory rights under applicable consumer protection legislation.

11. Food Safety and Product Information

Pak Asian Foods AB takes food safety and product quality seriously.

Customers are responsible for reading product descriptions, ingredients, allergen information, storage instructions and expiry or best-before information provided with the products.

Products should be stored and handled according to the instructions on their packaging.

If a customer has questions about ingredients or allergens, we recommend contacting us before placing an order.

12. Customer Responsibilities

Customers agree to:

  • Provide accurate billing and delivery information.
  • Ensure that someone is available to receive deliveries where necessary.
  • Use and store products according to their packaging instructions.
  • Provide accurate contact information.
  • Avoid using our website for fraudulent or unlawful activities.

13. Limitation of Liability

Pak Asian Foods AB is not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, severe weather, public holidays and other unforeseen events.

We will make reasonable efforts to resolve delivery issues and assist affected customers.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in this section limits mandatory consumer rights or our obligations concerning defective products.

14. Privacy and Personal Information

We collect and process personal information in connection with customer orders, payments, deliveries and customer service.

Personal information is handled in accordance with applicable data protection legislation, including GDPR.

For more information, please read our Privacy Policy available on our website.

15. Third-Party Services

Our website uses third-party services, including Shopify, Shopify Payments and Klarna, to support online shopping and payment processing.

These providers may have their own terms, conditions and privacy policies.

Pak Asian Foods AB is not responsible for the independent operation of third-party websites or services.

16. Changes to These Terms

Pak Asian Foods AB reserves the right to update these Terms & Conditions when necessary.
Updated versions will be published on our website with the latest revision date.
Changes will not remove rights that customers have already acquired under applicable law.

17. Applicable Law and Disputes

These Terms & Conditions are governed by Swedish law.

For private customers, mandatory consumer protection rules apply.

If a dispute cannot be resolved directly with Pak Asian Foods AB, consumers may be entitled to refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN).

Website: https://www.arn.se/

Business-to-business disputes will be handled by the competent Swedish courts unless otherwise agreed in writing.

18. Contact Information

For questions regarding orders, payments, deliveries, returns or these Terms & Conditions, please contact us:

Pak Asian Foods AB
Organisation Number: 559308-4121
Address: Själlandstorget 2, 217 42 Malmö, Sweden
Telephone: 073-550 65 07
Email: pakasianfoodsab@gmail.com