Refund policy
RETURN AND REFUND POLICY
Last updated: 8 November 2026
This Return and Refund Policy applies to purchases made from Pak Asian Foods AB through our online store at pakasianfoods.se.
CONTACT DETAILS
Pak Asian Foods AB
Själlandstorget 2A
217 42 Malmö
Sweden
Email: pakasianfoodsab@gmail.com
Telephone: [PHONE NUMBER]
RETURNS OF FOOD PRODUCTS
Food products are generally exempt from the statutory right of withdrawal under applicable Swedish consumer law. We therefore do not accept change-of-mind returns for food, beverages, chilled products, frozen products, fresh products, perishable products, or products whose quality may be affected after delivery.
For health, hygiene and food safety reasons, we cannot accept returns of opened food products, products with broken seals, or products that have not been stored according to the storage instructions.
This does not affect your legal right to complain about products that are faulty, damaged, unsafe, expired, missing, or different from what you ordered.
RETURNS OF ELIGIBLE NON-FOOD PRODUCTS
For eligible non-food products purchased online, you may have the right to withdraw from your purchase within 14 days, beginning on the day after you receive the product.
To exercise your right of withdrawal, contact us before the withdrawal period expires and clearly state that you wish to withdraw from the purchase.
The product must be returned without unnecessary delay and no later than 14 days after you notified us of your decision. Products should be unused, undamaged and, where reasonably possible, returned in their original packaging.
Sealed products that are unsuitable for return for health or hygiene reasons cannot be returned after the seal has been broken.
RETURN SHIPPING COSTS
If you return an eligible product because you have changed your mind, you are responsible for the direct cost and safe transport of the return.
If the product is faulty, damaged, incorrect, or otherwise does not conform to the order, Pak Asian Foods AB will cover reasonable return costs where a return is required.
Do not return any product before contacting us and receiving return instructions.
Returns should be sent or delivered to:
Pak Asian Foods AB
Själlandstorget 2A
217 42 Malmö
Sweden
DAMAGED, INCORRECT, MISSING OR DEFECTIVE PRODUCTS
Please inspect your order as soon as possible after delivery or collection.
If a product is damaged, defective, expired, missing, or different from what you ordered, contact us as soon as possible at pakasianfoodsab@gmail.com.
Please provide:
• Your name and order number
• A description of the problem
• Photographs of the product, packaging and damage, where relevant
• Details of any missing products
Because some food products have a short shelf life, we recommend reporting problems with fresh, chilled, frozen or perishable products immediately after delivery. This recommendation does not limit any mandatory rights available under Swedish consumer law.
Where a complaint is valid, we will provide an appropriate solution in accordance with applicable law. This may include replacing the product, correcting the problem, providing a price reduction, or issuing a refund.
ORDER CANCELLATIONS
If you wish to cancel an order, contact us immediately at pakasianfoodsab@gmail.com.
We will try to cancel the order if it has not already been packed, processed, collected or dispatched. We cannot guarantee cancellation once order processing or delivery has begun.
REFUNDS
Approved refunds will be made to the original payment method.
Where a statutory right of withdrawal applies, the refund will be processed within the period required by applicable law. We may withhold the refund until we have received the returned product or until you have provided evidence that the product has been returned.
If the return concerns an eligible withdrawal, any refund of delivery costs will be limited to the cost of our standard delivery option. Additional costs resulting from a more expensive delivery option selected by the customer will not be refunded.
Bank and payment provider processing times may affect when the refunded amount appears in your account.
UNCLAIMED OR UNDELIVERABLE ORDERS
Customers are responsible for providing complete and accurate delivery and contact information.
If an order is returned because it was not collected, the address was incorrect, delivery was refused, or the customer was unavailable, we may deduct reasonable direct shipping and handling costs from any refund, where permitted by law.
STATUTORY RIGHTS
Nothing in this policy limits or removes any mandatory rights provided under Swedish or European Union consumer law.